Placing an order
Place your order as normal. At the checkout, change the country to 'your country' by choosing from the drop down list and updating. When the checkout is updated it will include shipping to your country and, if appropriate, will not charge UK VAT. If you already have an account and are logged in as a non-EU country resident - all the prices shown will exclude UK VAT.
UK VAT is currently 20%. VAT must be charged on orders that are delivered to UK addresses or addresses within the European Union (EU). However, in the case of EU countries there will be no further charges applied by your own country.
Customers from Non-EU countries need not pay UK VAT. By setting the 'Ship To..' country to a non-EU destination at the checkout, VAT will not be charged. However your own country may charge a VAT equivalent and/or import duty. As an example, a customer in New Zealand will not pay UK VAT but may be charged New Zealand Sales Tax plus a small Import Duty charge.
We cannot zero-rate orders supplied to a private individual who is resident in the UK, even if the order is placed and delivered to a non-EU country.
Delivery is generally by UK Royal Mail (and the National Postal Service in the destination country), and should take 5-10 working days from dispatch, however in our experience this can take much longer, 3-4 weeks sometimes. Despite this however the delivery service is very reliable, losses are extremely rare.
FAST SERVICES TO EU COUNTRIES
We offer a fast tracked service to EU countries via courier - you can select this at the website checkout page. Although we can offer '3 working day tracked service' or '4 working day tracked service' etc.. to specific countries these are not guaranteed - so if you opt for a 3 working day tracked service you are highly likely to receive your order in 3 working days from dispatch - however some order may take 4 days or even 5 in extreme circumstances.
FAST SERVICE TO AUSTRALIA AND JAPAN
We offer a fast tracked service to Australia and Japan via courier - you can select this at the website checkout page. Although we offer this '3 working day tracked service' it is not guaranteed - so if you opt for this service you are highly likely to receive your order in 3 working days from dispatch - however some orders may take 4 days or even 5 days in extreme circumstances.
IF goods are sent to BFPO addresses then VAT will not be charged (zero-rated). Delivery charges are levied on BFPO orders at the rate set by Royal Mail for handling these parcels. To place an order complete the address as normal - at the checkout change the country from United Kingdom to BFPO, VAT will be omitted from the order and the appropriate delivery charge will be added.